Refund policy
Return and Refund Policy
Last updated: 20.05.2026
Thank you for choosing LaPelosa Tickets. Please read this Return and Refund Policy carefully before completing your purchase. By placing an order on lapelosa-tickets.com, you agree to the terms outlined below.
1. General Policy
All ticket sales made through our website are considered final. Once a reservation is confirmed, it cannot be canceled, modified, or refunded under any circumstances, except where required by applicable law.
2. Non-Refundable Conditions
We do not offer refunds for any of the following situations:
- Non-use of reservation: If a customer does not use their ticket for any reason, including arriving late or missing their scheduled time slot.
- Weather conditions: Tickets will not be refunded due to rain, strong winds, extreme temperatures, or other adverse weather conditions.
- Natural disasters or force majeure: We are not responsible for cancellations or non-use of services resulting from natural disasters, public safety issues, government restrictions, or any other unforeseeable events beyond our control.
3. Incorrect or Duplicate Orders
If you believe you have placed a duplicate order or entered incorrect information during the checkout process, please contact us immediately. While we cannot guarantee changes or refunds, we will assess the situation on a case-by-case basis.
4. Technical Issues
In the event of a payment error or technical malfunction during your purchase, please contact our support team as soon as possible with your order confirmation or payment reference number. We will work with you to resolve the issue promptly.
5. Organizer's Right to Modify or Cancel
We reserve the right to modify or cancel reservations due to organizational or safety-related reasons. In such cases, customers will be offered either an alternative booking option or a refund.
6. Contact Us
If you have any questions about your order or this Return and Refund Policy, you can contact our customer support team via the contact form.