Privacy policy

LaPelosa Tickets Privacy Policy
Last updated: 20.05.2026

This Privacy Policy describes how LaPelosa Tickets (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from lapelosa-tickets.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you.

Information We Collect Directly from You
Information that you directly submit to us through our Services may include:

  • Basic contact details including your name, address, phone number, email.
  • Order information including billing address, shipping address, payment confirmation.
  • Payment information such as credit card or bank details used to process your transactions securely.
  • Account information including username, password, and security questions.
  • Shopping activity such as viewed items, items added to cart or wishlist.
  • Customer support information, including any messages or communications you send us.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies
We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser type, operating system, network connection, IP address, and browsing behavior.

For specific information about the Cookies that we use related to powering our store with Shopify, see Shopify's Cookie Policy.

Most browsers automatically accept Cookies, but you can usually modify your browser setting to disable or reject them. Please note that disabling Cookies may affect the functionality of the Services.

Information We Obtain from Third Parties
We may obtain information about you from third parties, including:

  • Service providers such as Shopify who help power our e-commerce platform.
  • Payment processors who collect information needed to process your payment.
  • Marketing and analytics partners who help us improve our website and marketing.
  • Other third parties who collect information through tracking technologies.

We treat any information we obtain from third parties in accordance with this Privacy Policy. However, we are not responsible for the accuracy or practices of those third parties. Please refer to their privacy policies for more information.

How We Use Your Personal Information
We use your personal information for the following purposes:

  • Providing Products and Services: To process payments, fulfill orders, arrange shipping, process returns and exchanges, and maintain your account.
  • Customer Communication: To send order confirmations, provide support, respond to inquiries, and communicate any updates or issues related to your order.
  • Marketing and Advertising: To send promotional communications (via email, text, or postal mail), personalize your experience, and provide targeted advertising based on your preferences.
  • Security and Fraud Prevention: To detect and prevent fraud, unauthorized access, and other harmful activity.
  • Improving Services: To analyze website usage and improve our website functionality and user experience.

How We Share Your Personal Information
We may disclose your personal information in the following circumstances:

  • With vendors and service providers who help operate our website and services.
  • With payment processors to complete transactions.
  • With business and marketing partners, including Shopify, who may use your data in accordance with their own privacy policies.
  • With affiliates and members of our corporate group.
  • With your consent or at your direction.
  • As required by law or legal proceedings.
  • In connection with business transfers (e.g., mergers or sales).

Categories of Personal Information Disclosed (Last 12 Months):

  • Identifiers: name, contact information, order and account information
  • Commercial information: purchase history, shopping data, support interactions
  • Internet activity: Usage Data, interactions with the Site

Categories of Recipients:

  • Vendors and service providers
  • Business and marketing partners
  • Affiliates

We have not knowingly disclosed or used sensitive personal information for the purpose of inferring characteristics about individuals.

Sale and Sharing of Personal Information
We may have "sold" or "shared" the following categories of personal information for advertising and marketing purposes:

  • Identifiers
  • Commercial information
  • Internet or network activity

Recipients:

  • Business and marketing partners

User Generated Content
If you post reviews or other content to any public area of the Services, this content will be visible to others. We are not responsible for how others may use or share that information. Please use caution and do not post sensitive personal data.

Third Party Websites and Links
Our Site may contain links to other websites or platforms. We are not responsible for the privacy or security of those third-party sites, and we encourage you to review their privacy policies.

Children's Data
Our Services are not intended for children under the age of 16. We do not knowingly collect personal data from minors. If you believe a child has provided personal data to us, please contact us so we can delete it. We do not knowingly "sell" or "share" personal data of users under 16.

Security and Retention of Your Information
We use secure servers and encryption technology to protect your personal data. However, no security system is perfect, and we cannot guarantee the complete security of your data. Avoid sending sensitive information through unsecure channels.

We retain your information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Your Rights (EU Residents)
If you are a resident of the European Union, you have the right to:

  • Access, correct, or delete your personal data
  • Object to or restrict processing of your data
  • Data portability
  • Lodge a complaint with your data protection authority

To exercise your rights, please contact us via the contact form.

Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us via the contact form.